Warranty and Shipping

Warranty

The coverage period, exactly what's covered, and how claims are handled are still being finalized with the factory. We'll publish the full warranty terms before orders open.

What is generally not covered

• Misuse or use outside the owner's manual.
• Modifications to the grill.
• Normal wear on cooking surfaces and parts.
• Damage from fuels or accessories not approved in the manual.

To make a claim once ordering opens, you'll contact our support team with your order number and photos. Until then, questions can go through the contact page.

Shipping

Shipping regions, delivery times, costs, and the returns process are being finalized and will be published before orders open. The target markets at launch are the United States and Canada.

Returns

The return window, who pays return shipping, and how to handle damage on arrival are being set now. We'll list them here alongside the warranty before orders open.